They even include some basic tools and you’ll find online tutorials to talk you through the assembly process. That’s exactly how we received our test bike and the assembly process was very easy just attach the handlebars, thread the pedals on and fit the front wheel. From there the bike is packed back into a large box and sent straight to you. To combat this, Bicycles Online unboxes and builds each Polygon that they sell the gears are adjusted, brakes checked and it’s taken for a test ride to ensure that everything works as intended. Your local bike shop normally deals with anything that hasn’t been assembled or adjusted in the factory-there can be quite a bit to do before your average production line bike is ready to hit the trail. Taking delivery of a partially assembled bike in a box can present a range of issues. The finish is quite tidy on the Entiat and the frame wouldn't look out of place on a far more expensive bike. You just need to ensure the bike is still in good condition (the terms are spelt out clearly on their website). If the sizing isn’t right, the quality of finish isn’t what you expected or whatever, you can call Bicycles Online and they’ll arrange a courier to pick it up with a refund to follow. With this you order the bike and get to ride it on your local trails. In lieu of the typical car park test ride, Bicycles Online offers a '14 day free test'. They also use live chat via their website and have staff on hand to promptly answer email queries. First up, they offer a customer service line where you can discuss any buying quandaries. Not being able to sit on a bike before buying certainly presents a hurdle for some, however Bicycles Online has a number of strategies aimed at mitigating these concerns. To achieve this, they follow an online sales model via the Bicycles Online site-order a Polygon and it'll land on your doorstep a day or two later. Think of Polygon and I think of bikes that represent amazing value for money, at least in regards to the spec that you get at a given price-point.
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